Frequently Asked Questions

What is included in the Standard My Married Name Change Package?

• Personalised Pack: Detailed instructions for how to update your chosen Companies and Organisations of your new married name with step by step instructions for whether each requires you to call, email, write, fax or visit in person. • Choose from hundreds of Companies and Organisations: We have personally researched over 300 Companies and Organisations for you to choose from • Your letters and faxes emailed to you, ready to print, sign and send: Your personalised letters and faxes ready populated with all of your information, ready for you to print out at home and send • Forms: Where your chosen Companies or Organisations require you to fill out a form, we will attach a copy of this for you at the end of your Personalised Pack, ready for you to complete and submit. • Template Letter, Fax and Emails: Where the Company or Organisation is not included within our list of over 300, we have included letter, fax and email templates for you to use and submit. These are suitable for Doctors, Vets and Schools etc. If you have chosen to upgrade to the Premium Printed Name Change Pack, you will receive all of the above by email and by post.

Does My Married Name Change legally change my name?

My Married Name Change does not legally change your name for you. The My Married Name Change service is here to simplify and speed up the process of letting all of the companies and organisations you are associated with know your new married name. Some companies and organisations (including Government Organisations) will require you to show your marriage certificate (or a copy of it) in order to change your name with them. We make it clear which companies and organisations require this.

Can I use My Married Name Change before the date of my wedding?

You can complete the My Married Name Change form before you get married but you will only be able to update your chosen companies and organisations once you have been legally married and have your marriage certificate available.

Can I change my name with My Married Name Change if I am not getting married?

The My Married Name Change service has been specially created for people who have got married and now wish to advise all of the companies and organisations they are associated with of their new name. If you wish to change your name for any reason other than after marriage, then this service will not be suitable for you due to the wording in our personalised packs being specifically tailored to married individuals. You can find out more about changing your name by deed poll here: https://www.gov.uk/change-name-deed-poll/overview

Do I need to send the original or copies of my marriage certificate?

Different companies and organisations have different requirements for how you prove your change of name with them. Some will require the original certificate, some will require a copy certificate and some will simply require an update over the phone or by an email or form to fill in online. We have personally researched over 300 companies and organisations to find out their exact requirements and once you have chosen who you want to advise of your name change, all of the details will be given to you in your personalised name change pack.

I am not based in the UK, can I use My Married Name Change?

At present, the My Married Name Change service is only for individuals based in the UK.

Can I also change my first name with My Married Name Change?

No, the My Married Name Change is solely for individuals looking to change their surnames after a legally binding marriage in the UK. There is more information on changing your name by deed poll here: https://www.gov.uk/change-name-deed-poll/overview

I have recently become divorced – can I change my name with My Married Name Change?

No, the My Married Name Change is solely for individuals looking to change their surnames after a legally binding marriage in the UK. There is more information on changing your name here: https://www.gov.uk/change-name-deed-poll/overview

There is a company I wish to advise who is not on your form page?

We can research any additional Companies for you for a one off additional charge of £10 on top of your chosen pack price. Please email laura@lovemynewname.co.uk for more information. If it is a smaller Company or Organisation (for example schools, vets, doctors etc), I have included a template email, fax and letter ready for you to use.

What is your refund policy?

If you are not satisfied with the service you have received from My Married Name Change, please send us an email to customerservice@mymarriednamechange.com within 30 days of your purchase telling us your reasons why you are dissatisfied and we will issue you with a refund.

Any questions that you want answered but not listed here? Email us at hello@mymarriednamechange.com and we will be pleased to help you.